COMMUNICATION
webinar / online classroom / in-person
Contact Patricia to discuss how each of these topics can be adapted for your audience (office, industrial, non-profit, government agencies, etc); and formatted to your requirements as:
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an overview presentation of 45 to 90 minutes,
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a workshop of 2 to 3 hours or
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a training session of 1 to 3 days
TOPICS
Communicate Across the Generation Gaps
Are you a Builder, a Boomer, an X-Gen, Millenial or Gen Z? Today's workforce is likely to include these five different generations - a combination of perspectives that can lead to conflict and confusion. Learn more about the different generations, what they grew up with, how that shaped their values and affects their communication styles and work ethics. This workshop will also offer you cross-generational communication tips that will help you bridge the gaps to gain motivation, cooperation and results!
TOOLS
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Generation Values Chart
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Communication Tips
ASSESSMENTS AND RESOURCES
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Generational Values
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Coaching Guides
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Pocket Guides
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Skill Builder booklets
Don’t Eat the Menu:
A New Perspective on Communication
"To think that communication is words is like going into a restaurant and eating the menu." - John Grinder, founder NeuroLinguistic Programming
Communication is so much more than the words which we often take at their face value and our personal definition and history. We don't really listen beyond the words to the meaning and intent of the communication. Most business problems are related to poor communication and lack of understanding of communication styles. People think because we're talking English, we speak the same language - and that's just not how it is!
From this workshop you will gain clarity on your communication style, understanding of others' styles, skills for communicating in others’ styles and getting the results that you want.
TOOLS
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A definition of communication that works
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Neurolinguistic Programming (the study of how we receive, store and access information)
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Communication Styles - Visual, Audio, Kinesthetic
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Communication Techniques
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Gaining rapport
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Utilizing metaprograms
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Communication Choices – tonality, words, body language
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Congruency - mean what you say and say what you mean
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Generation definitions and values
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Gender and cultural differences in communication
ASSESSMENTS AND RESOURCES
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Profile: Communication Styles
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Profile: Listening Styles
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Everything DiSC - Workplace, Management, Leadership, Sales
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Coaching Guides
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Pocket Guides
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Skill Builder booklets
Understanding Your Personality Style with Everything DiSC
All of us have developed behavioral patterns - distinct ways of thinking, feeling and acting. The central core of our patterns tends to remain stable because it reflects our individual identities. However, the demands of the work environment often require different responses that evolve into a work behavioral style.
Everything DiSC presents a plan to help you understand self and others in the work environment. You are the central focus as you heighten understanding of your style and identify the environment most conducive to your success. At the same time you learn about the differences of others and the environment they require for maximum productivity and harmony in the work environment.
Everything DiSC is not a test. You cannot pass or fail. There isn't a best pattern. Research evidence supports the conclusion that the most effective people are those who know themselves, know the demands of the situation and adapt strategies to meet those needs. In summary, Everything DiSC enables you to:
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Identify your work behavioral style
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Create the motivational environment most conducive to success
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Increase your appreciation of different work styles
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Identify and minimize potential conflicts with others
Everything DiSC is a self-administered, self-developing instrument. Conceived out of the needs expressed by individuals and work organizations, it collects and disseminates information in a rapid, economical way. It is a scientifically researched communications tool which opens the door to greater understanding of self and others in order to build and maintain a sense of personal worth and self esteem in our personal and professional lives. It was originally developed by Dr. John Geier, based upon extensive study of our behavioral tendencies and subsequently refined by Dr. Michael O'Connor. It has been tested and proved effective in following areas:
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Training and Development of Personnel
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Coaching and Counseling
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Hiring and Placement
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Performance Appraisals
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Career Path Planning
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Team Building
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Conflict Resolution
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Executive Development
TOOLS
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Communication techniques for connecting with each style
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Work Compatibility Characteristics
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Behavioral Styles Grid
ASSESSMENTS AND RESOURCES
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Everything DiSC - Workplace, Management, Leadership, Sales
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Available as paper assessment (20 page booklet) or online personalized assessments
Make the Workplace Work for You: Communicate for Results!
Communication is more than words. We often take words at their face value and our personal definition and history or we don't really listen beyond the words to the meaning and intent of the communication. Many problems are related to poor communication and lack of understanding of personality styles and their corresponding communication. People think because we're speaking English, we're talking the same language - and that's just not how it is!
Explore the different motivational patterns, communication styles and personality traits that make every person unique. Experiential processes will demonstrate how to utilize this information in communicating and understanding others. Each participant will complete a Personal Profile and have an opportunity to practice what they have learned in a specific challenge area.
ASSESSMENTS AND RESOURCES
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Profile: Communication Effectiveness
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Profile: Listening Effectiveness
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Everything DiSC - Workplace, Management, Leadership, Sales
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Coaching Guides
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Pocket Guides
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Skill Builder booklets
Positive Power Plays: Conflict Resolution and Negotiation Skills
Too often when we approach a conflict situation. we come prepared ready to do battle - assuming that the other person doesn't want us to have what we want and we will have to fight for it. Perhaps there is another way. Redefining the situation from war to cooperation. And then, Tell the truth, Ask for what you want, and Be willing to negotiate. It's a simple three step formula to keep your power in conflict situations - without controlling or manipulating in a negative way - and get the results that win for both sides. The win is a working, enjoyable relationship that allows for clear communication and cooperation and gets the results both parties want.
ASSESSMENTS AND RESOURCES
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Everything DiSC Productive Conflict
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Profile: Negotiating Styles
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Profile: Influencing Styles
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Profile: Communication Effectiveness
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Coaching Guides
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Pocket Guides
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Skill Builder booklets
Talking to the Boss: Communicating to Get What You Want
Have you ever wondered why it seems your boss just doesn't understand you? Maybe you have even said to yourself, "He just isn't talking my language!" It's a common problem with an uncommon solution. Learning to identify motivational patterns, communication styles and personality traits that determine how a person receives, stores, sorts and accesses information can make a world of difference in how you communicate with them. Find out how to develop rapport with your boss, to help you better understand directions and then get the results your boss is looking for. Complete a Personality Profile to determine your personality style and learn how to identify others' styles. You'll be able to speak in the boss' language to get your ideas heard the way you meant them to be heard and minimize conflict.
ASSESSMENTS AND RESOURCES
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Profile: Everything DiSC
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Profile: Listening Style
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Coaching Guides
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Pocket Guides
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Skill Builder booklets
